Refund & Returns Policy

Overview

Refund & Returns Policy for THVisi0n.

We want you to be satisfied with your purchase.

Digital Products (Firmware Licenses & Subscriptions)

Digital products are sold through Paddle, our Merchant of Record. Paddle handles all billing, tax compliance, invoicing, and refunds for digital purchases.

Digital products are delivered instantly and are not eligible for return once activated or downloaded.

If you experience an issue with activation, installation, or device compatibility, please contact us and we will assist you.

Paddle may issue refunds in cases of accidental purchase, duplicate orders, or technical problems preventing use of the product, in accordance with their refund guidelines.

Physical Products (Hardware Kits & Accessories)

Physical products are sold through Stripe and shipped from our suppliers.

• Returns accepted within 14 days of delivery.
• Return shipping cost: £6.99 flat rate (deducted from your refund).
• Restocking fee: None.
• Final sale items: None — all products are eligible for return unless otherwise stated.
• Condition: Items must be returned in their original condition and packaging.

Refunds

Refunds for digital products are processed by Paddle in accordance with their policies.

Refunds for physical products will be issued to your original payment method once the return is received and inspected.

Contact

To initiate a return or request support for a digital purchase, please contact us at [email protected].